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Frequently Asked Questions

What are your business hours?

Monday - Saturday 9am - 9pm
Sunday - Closed
How do I renew my subscription?

You can renew your subcription through the customer portal.
Can I get a full refund?

MakeUp tokens are offered for missed classes.
Location/Parking information?

The location of lessons is at the UNF pool on campus. >> 1 UNF Drive, Jacksonville FL 32224

PARKING: There are a couple of options for parking and I have attached a parking map with the two lots highlighted in yellow. Lot 18 is a Grey lot that you can pay per day at the kiosk on site for $2 and then walk through athletics to the pool (see map). Secondly, you could park in Lot 34 which is a little closer, a blue lot for $5 and you pay this through the flowbird app. Please be sure to arrive atleast 10-15 min prior to your scheduled lesson to give yourself enough time to park and walk to the pool.

Here is the link to the Flowbird app should you choose to use lot 34. UNF typically does not ticket after 5 pm so while I do encourage you to pay for your parking I am just letting you know this fun fact, but can't guarantee it. Parking Made Simple - Flowbird

Additionally, you can purchase a TERM Parking pass for the Grey lots with UNF Parking services for $55 or a Annual Parking pass for $95. Parking services building #52 (see map) and are open M-F 8-5 pm. If you have any specific parking questions please contact parking at (904) 620-2815 or parking@unf.edu.

Click here to see the UNF Map.